FAQs

 

What types of car accessories do you offer?

Malti Group specializes in innovative car accessories that enhance both functionality and aesthetics. Our product range includes fast-charging solutions, such as the 4-in-1 Retractable Car Charger, and stylish enhancements like the RGB LED Car Air Freshener. Each product is designed to improve your driving experience while maintaining a modern look.

How do I ensure compatibility with my vehicle?

To ensure compatibility with your vehicle, please refer to the product descriptions on our website, which provide detailed specifications and compatibility information. If you have specific questions about a product's compatibility, you can contact our customer service team for assistance.

What is your return policy?

We have a 14-day return policy, allowing you to request a return within 14 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please note that we do not offer free returns.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to report any damages as soon as possible to ensure a satisfactory resolution.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.